Refund policy
You can always contact us for any return questions at jongouklee90@gmail.com.
For items that are in the same condition as you received them, unworn and unused, with tags, and in its original packaging, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please first email us. When or if approved, you would need to ship the item to 228 S Marguerita Ave, Alhambra CA 91801 and pay for your own shipping and handling. Please provide a tracking number to us at jongouklee90@gmail.com
However, for items that have arrived damaged (firstly, we are so sorry in advance) please document the damage by taking pictures and saving them. This is so that we can also send the documentation/pictures to our printers as evidence. We trust out printers, so we don't expect this to ever happen but errors may indeed happen or there may be an accident during shipping by the carrier service! If the product was damaged in any way, please email us and send the pictures to jongouklee90@gmail.com, and we will get back to you within 2 business days. After evaluation and approval, we will provide you with a return shipping label so you won't have to pay for your own shipping of a damaged product! We will give you a full refund after receipt and inspection of the product!
To start a return, you can contact us at jongouklee90@gmail.com. Please note that returns will need to be sent to the following address: 228 S Marguerita Ave. Alhambra, CA 91801, United States of America.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jongouklee90@gmail.com.